Customer experience (CX) is at the top of every boardroom agenda. And rightly so, but equally (if not more) important

Rebranding disaster or successful rebranding exercise? A rebrand is often an exciting time for a business, writes Nils Versemann. But before adopting

Where does the buck stop for directors? Are you on top of director liability? Earlier this year Australia was shocked

I have been researching what makes a healthy and thriving franchise system – and as a potential franchisee, this is

Prospective franchisees often ask, “What do I get in return for my ongoing royalty?” and “Is the royalty rate reasonable?”.

The number one reason any prospective entrepreneur considers franchising is franchise support. The ability to have an experienced operator who

If you’ve just started a new franchise business, you may find yourself focusing your energies on getting the basics down

What are franchise buyers looking for in a franchise purchase today? Franchise buyers have never been more educated and cautious

How can you best manage brand reputation and customer feedback? We live in a world where consumers have more choice

An article I recently wrote on 10 common franchisor mistakes that annoy franchisees generated a lot of interest.  But as we all know, franchising

What are the common franchisor slip-ups which put franchisees in a spin? Here are 10 common examples of mistakes we regularly see through

So, you’re thinking of starting a franchise? Whether you have experience running a business or not, any new franchisee will