Movenpick in Australia has a new parent as Emerald Foods (Australia) snaps up the master franchise rights for the 22-strong ice-cream parlour network.

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Franchisees are the customer-facing representatives of your brand. Their success is your success. Having unhappy franchisees can cause your brand and franchise network to suffer. It is important to deal with any issues quickly and appropriately.

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Delivery is definitely the buzz-word in food franchising right now. In the last couple of weeks two fast-food giants, McDonald’s and KFC, have unveiled delivery trials, partnering with established service aggregators, UberEATS and Foodora.

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