Telcoinabox CEO Damian Kay lashes out at ACMA for creating the new Telecommunications Consumer Protections (TCP) Code.

Telcoinabox CEO Damian Kay believes the new TCP adds an unnecessary compliance and financial burden on the smaller reseller.

“One of the first things consumers do is compare price before making a formal decision on their telecommunications provider.

“Consumers are not idiots, they do not need a Code to tell them to do what they already do. I think we’re going down a nanny state path by treating the consumer like this.

“The TCP code actually stamps out competition, because the requirement on the small reseller is just unrealistic, not to mention adding another barrier for new entrants to the market.

“For a wholesale aggregator like us, we have size and scale and can provide the guidance, service and templates to comply with the TCP code. But what does the small reseller do?

“The financial burden is momentous for a small business. Just the initial front end changes alone to comply to the new TCP code, including legal, billing systems, marketing and customer notifications can cost up to $50,000 and then approximately $10,000 every year after that.

“In addition, it binds them up in more red tape taking away their time from servicing their customers and marketing for new ones.”

Telcoinabox offers TCP Code services to enable its retail service providers to manage their compliance burden with minimal impact on their business operations.